Most mornings upon waking I hear, “Coffee, coffee. I need coffee.” Next I hear the sound of the coffee grinder followed by the coffee brewing, the wafting aroma, and finally comes the utterance “Ah coffee!”
But recently we awoke to a different coffee calling. The phone was ringing and on the other end was a representative from a credit card company. He alerted us that there appeared to be fraudulent activity on our account. In the wee hours of the morning while we slept, our coffee gift card had been loaded several times via this credit card. When we checked the account, sure enough, someone was adding money to it in small amounts and then issuing gift cards.
The credit card company had noticed this unusual activity and put a hold on these charges. They notified us, closed the account, and re-issued a new one. In the meantime we contacted the coffee card company, and they confirmed that this was not a system glitch and indicated that the activity was fraudulent. We are awaiting the results of the coffee company’s investigation.
Fortunately, our credit card company was diligently looking out for our best interests. It is not unusual for your credit card company to give you a call to question transactions to your account when they appear suspicious to them and they take quick action. We were not held accountable for the charges as they were all put on hold until confirmation from us.
It’s important to remember that credit card companies don’t always catch fraudulent activity. So be vigilant by reviewing your statements every month. If your creditor doesn’t catch the fraud, it is up to you to identify it and report it.
About the author
Carol Harrison is a NFCC certified financial professional with The Village Financial Resource Center.